Develop a modular framework for the delivery of tailored client resources via SMS.
Though tailored content delivery is a cornerstone of many CRM suites, these service are often not as mature or robust in the non-profit space. Making personalized and streamlined resources available to clients in a timely manner has the potential to positively impact client outcomes. The goal is not to recreate existing tools but rather to integrate/implement them under a data model suitable to the access to justice community.
- Appointment reminders Streamlined hearing prep (SMS-only or paired with dynamic web content)
- Surveys and feedback Enhanced client communication
Gwen Daniels, Illinois Legal Aid Online
Alex Gulotta, Alex Gulotta Consulting
Anthony Gulotta, Alex Gulotta Consulting
Raquel Bonilla, Legal Services of Northern Virginia
Jack Haycock, Pine Tree Legal Assistance
Alex Clark, Legal Aid of Nebraska
Mel Fisher, Montana Legal Services Association
Subscribe below to get notified of new projects and blog posts